FAQs

📩 How can I contact Venifit?
Reach us anytime at support@venifit.com. We typically respond within 24 hours regarding orders, sizing, delivery, or anything else.

🌍 Do you ship worldwide?
Yes. We offer international shipping, so no matter where you are, you can shop the latest heat from our collection.

📦 Where do you ship from?
Orders are shipped from our international fulfillment partners based on stock availability and customer location — ensuring fast, secure, and discreet delivery.

⏳ Can I change or cancel my order?
Orders are usually processed quickly. If you need to make a change or cancel, email us within 12 hours of ordering.
After that, changes can’t be guaranteed — but we’ll do our best to help.

💳 What payment methods do you accept?
We accept PayPal and major credit/debit cards (Visa, MasterCard, AMEX) for secure checkout.

🚚 When will my order be processed?
Orders are processed within 1–3 business days (Mon–Fri) and dispatched right after.

📬 How long does delivery take?
Standard delivery usually takes 5–10 business days. You’ll receive tracking info once shipped. Please allow extra time during busy periods or customs clearance.

📭 What if I don’t receive my order?
If your item hasn’t arrived within 12 business days of shipping, contact us. We’ll refund or resend — no stress.

💸 Will I be charged customs or VAT?
Customs fees (if any) depend on your country’s regulations. Buyers are responsible for any duties or VAT applied during import.

🔄 How do I return an item?
Email us at support@venifit.com with your order number and reason for return.
Returns must be unused, unworn, and in original packaging. We may request photos before approving.

📦 What if my item is damaged, wrong, or faulty?
No worries. Just send us:

  • Your order number

  • A quick description of the issue

  • Clear photos of the item + packaging

Once confirmed, we’ll refund or replace fast.

📤 Do I need to send the item back?
For lower-value issues, we may not ask for returns. But for larger claims, we reserve the right to request a return for inspection.

💰 When will I get my refund?
Approved refunds will be sent to your original payment method within 5–10 business days. Processing times may vary depending on your bank.

🛡️ Venifit Guarantee
You’re shopping exclusive, factory-direct gear. If something’s not right, we’ll make it right.
Venifit exists to connect the streets to the plug — discreet, direct, and quality-checked.

Still need help? Reach us anytime at support@venifit.com.